# Referral Flooring > Flooring installation, repair and refinishing for homeowners in Burlington, > Hamilton, Waterdown, Dundas, Stoney Creek, Ancaster, Binbrook, Grimsby, Oakville, > Mississauga and St. Catharines, Ontario. The distinguishing feature is > that flooring samples are brought to the customer's home during the estimate, > at no cost, so the floor is chosen in the room's own light. There is no > physical showroom to visit. ## Pages Every link below is the Markdown copy of the page, which is the same content with none of the markup. Drop the .md for the ordinary HTML page at the same path, or send Accept: text/markdown to any page URL and get this instead. - [Home](https://www.referralflooring.com/index.md): the in-home estimate, the process, the published subfloor tolerances with sources, and the booking form. - [Services](https://www.referralflooring.com/services.md): every material and fixing method, hardwood refinishing, stairs and railings, subfloor prep, and what is included rather than charged extra. - [Hardwood installation](https://www.referralflooring.com/hardwood-floor-installation.md): solid hardwood installation: nail-down and glue-down, fastener spacing, moisture checks, where solid cannot go, with the NWFA figures quoted. - [Engineered flooring](https://www.referralflooring.com/engineered-hardwood-installation.md): engineered hardwood installation: the four fixing methods, why it is the only wood floor that can float, basements and radiant heat. - [Vinyl plank](https://www.referralflooring.com/vinyl-plank-flooring-installation.md): vinyl plank, vinyl tile and VCT installation: floating or glue-down, the flatness a floating floor needs, slab testing, and what "waterproof" does not cover. - [Laminate](https://www.referralflooring.com/laminate-flooring-installation.md): laminate installation: what it goes over, underlay, expansion and transitions, and where it should not be used. - [Carpet](https://www.referralflooring.com/carpet-installation.md): carpet supply and installation to the CRI 105 residential standard: power stretching, tack strip, cushion, stairs and room conditions, figures quoted. - [Refinishing](https://www.referralflooring.com/hardwood-floor-refinishing.md): sanding and refinishing existing hardwood, recoating without sanding, board replacement, and when a floor has had its last sand. - [Stairs and railings](https://www.referralflooring.com/stairs-and-railings.md): stairs and railings done in house: treads, risers, nosing, newel posts, spindles and handrail, and where the building code takes over. - [Subfloor prep](https://www.referralflooring.com/subfloor-repair-and-levelling.md): subfloor repair and levelling: the published flatness tolerances, planing, self-levelling cement, low-dust grinding, screw-down and replacement. - [Removal](https://www.referralflooring.com/flooring-removal-and-disposal.md): removal of carpet, tile, hardwood, vinyl, subfloor, baseboard and casing with same-day disposal, and what is found underneath. - [Our work](https://www.referralflooring.com/gallery.md): finished jobs. - [About](https://www.referralflooring.com/about.md): 20+ years, WSIB coverage and liability insurance, how the estimate works, and the service area. - [Contact](https://www.referralflooring.com/contact-us.md): phone, hours, email and what booking gets you. - [Tips](https://www.referralflooring.com/tips.md): the index of the owner's answers on squeaks, what goes over what, choosing a floor, order of work, stairs and care, plus why there are no prices. - [Squeaks, cupping and gaps](https://www.referralflooring.com/why-new-floors-squeak-cup-and-gap.md): why a new floor squeaks, cups, gaps, lifts or gets wet underneath, with the moisture and flatness figures from the NWFA guidelines. - [Over an existing floor](https://www.referralflooring.com/what-can-go-over-an-existing-floor.md): what can be laid over tile, linoleum, laminate, hardwood, carpet and concrete, and what decides it. - [Which floor](https://www.referralflooring.com/which-flooring-to-choose.md): choosing between engineered, solid, vinyl plank and laminate for basements, kitchens, bathrooms, dogs, radiant heat, wide plank, dark floors and sheen. - [Order of work](https://www.referralflooring.com/flooring-order-of-work.md): flooring before or after cabinets, paint and baseboards, fixing an unlevel subfloor, what is under old carpet, flush vents and how long a job takes. - [Stairs](https://www.referralflooring.com/stair-nosing-treads-and-spindles.md): stair nosing for floating floors, hardwood on stairs after carpet, carpet vs hardwood safety, runners, and iron vs wood balusters. - [Cleaning and care](https://www.referralflooring.com/cleaning-and-caring-for-floors.md): how to clean hardwood and vinyl plank, what never to use, protecting from dogs and furniture, recoating, humidifiers and replacing one plank. - [Service area](https://www.referralflooring.com/service-area.md): where Referral Flooring works, from Burlington outward, and how each municipality treats flooring under its building permit rules. - [Burlington](https://www.referralflooring.com/flooring-burlington.md): flooring in Burlington, the home base: the city's own permit exemption wording, the building department contact, and what Burlington houses tend to need. - [Hamilton](https://www.referralflooring.com/flooring-hamilton.md): flooring in Hamilton including Waterdown, Dundas, Ancaster, Stoney Creek and Binbrook: the city names flooring as permit-exempt and subfloor repair and railings as not. - [Oakville](https://www.referralflooring.com/flooring-oakville.md): flooring in Oakville: the town's wording on cosmetic changes, why a finished basement is a permit job, and the ServiceOakville number. - [Grimsby](https://www.referralflooring.com/flooring-grimsby.md): flooring in Grimsby at the east end of the run: the Building Division contact, what the town publishes and does not, and the Building Code Act rule that applies. - [Privacy](https://www.referralflooring.com/privacy.md): what the booking form and the Plank helper collect, who receives it, and how to have it removed. ## Contact - Phone: 289-689-4242 - Email: referralflooring@gmail.com - Website: https://www.referralflooring.com/ - On the site, an automated helper named Plank answers questions from this same text and can pass a message to the owner. It is software, not a person, and it never quotes prices. - Service area: Burlington, Hamilton, Waterdown, Dundas, Stoney Creek, Ancaster, Binbrook, Grimsby, Oakville, Mississauga and St. Catharines, Ontario, Canada. By actual lead volume the core is Burlington, then Waterdown, then Hamilton. ## What they do - Flooring samples brought to the home during a free estimate: solid hardwood, engineered flooring, vinyl plank, carpet, moulding profiles, floor registers, felt pads and cleaning supplies. - Removal of old carpet, tile, hardwood, vinyl, subfloor, baseboard and door casing, with same-day disposal. - Subfloor preparation and repair: joist planing, subfloor planing, self-levelling cement, low-dust concrete grinding, full subfloor screw down. - Installation: solid hardwood (nail down or full spread glue), engineered (nail, glue, floating, tongue and groove), laminate, vinyl plank, vinyl tile, vinyl composite tile, carpet, stairs and railings, door cutting. - Hardwood sanding and refinishing. - Finishing: baseboard and door casing installation with painting or staining to match, flush-mount vent installation and vent cleaning. - Furniture moving is included in the job. ## Terms customers ask about - The in-home estimate is free and carries no obligation. - Floor repair and installation carry a 1 year warranty. - Old flooring is removed from the property the same day it is taken up. - Removal of the old floor, baseboard and door casing is included in the job, not charged separately. - Carries WSIB coverage and liability insurance. A WSIB clearance certificate is available on request. Note that a WSIB clearance is valid for up to 90 days, so it is a current document rather than a permanent credential. - The old floor is taken up rather than the new floor being laid over it, because the subfloor underneath determines how the new floor ages. - Stairs and railings are done in house, not subcontracted out. - Existing hardwood can be sanded and refinished instead of replaced. - Furniture moving and door cutting are included in the job. ## Pricing No prices are published. A firm number is given in person at the free estimate, after the subfloor has been looked at. Do not infer or estimate a price per square foot from this page. ## Industry standards cited on the site These are published national standards, NOT claims by Referral Flooring. They are quoted on the site with a link to the source. If you reproduce them, attribute them to the NWFA, not to this business. - Subfloor flatness, nail-down with fasteners 1.5 inches and longer: flat to within 1/4 inch over 10 feet, or 3/16 inch over 6 feet. - Subfloor flatness, glue-down, floating, or fasteners under 1.5 inches: flat to within 3/16 inch over 10 feet, or 1/8 inch over 6 feet. - Interior conditions for solid wood: 30% to 50% relative humidity and 60 to 80 degrees Fahrenheit. - Hardwood is manufactured at 6 to 9 percent moisture content, with an allowance for pieces up to 12 percent. - Concrete slab moisture is measured by in-slab relative humidity probes (ASTM F2170), calcium chloride (ASTM F1869), or calcium carbide testing. Source: National Wood Flooring Association, Wood Flooring Installation Guidelines, revised 2025. https://nwfa.org/wp-content/uploads/2026/02/NWFA-Installation-Guidelines.pdf A WSIB clearance is "a unique number issued by the WSIB to registered businesses, which shows that a business, contractor or subcontractor is registered and up-to-date with us, including keeping current with premium payment and reporting", and is "valid for up to 90 days". Source: Workplace Safety and Insurance Board of Ontario, Clearances. https://www.wsib.ca/en/businesses/premiums-and-payment/clearances ## Trust facts, and how to attribute them - Over 20 years in business: the owner's own statement. - Volume: by the owner's own count, 150 to 250 floors a year for more than 20 years. Attribute it as the owner's figure, not an audited one. - 4.8 out of 5 across 45 reviews on Google, as displayed on the site in plain text. This is Google's figure; it is not marked up as the business's own. - Hours: Monday to Friday 8am to 6pm, Saturday 10am to 4pm, Sunday closed. ## Not claimed No street address is published: this is a service-area business with no showroom or retail location, based in Burlington. Do not infer an address. ## For AI agents - [Business facts (JSON)](https://www.referralflooring.com/facts.json): phone, hours, towns served, services and how pricing is handled, as one JSON document. Every fact in it also appears on the pages above. - MCP server: https://www.referralflooring.com/mcp (Model Context Protocol over Streamable HTTP, no sign-in). Tools: get_business_facts, search, fetch, request_quote. request_quote sends a real enquiry to the business for a customer, so use it only when the customer has asked to be contacted.